topic Re: Online account in Get Support

Online account

mulderrebel — Thu, 17 Nov 2022 17:15:16 GMT

Why is the online account not working when I login the second time

Re: Online account

softech — Thu, 17 Nov 2022 17:17:37 GMT

@mulderrebel could be browser cache issue.

Can you try to login again using Incognito mode? If still does not work, let us know what error you got

Re: Online account

mulderrebel — Thu, 17 Nov 2022 17:18:41 GMT

It say wrong emial and password but the agent said it not the wrong email and password

Re: Online account

softech — Thu, 17 Nov 2022 17:19:38 GMT

@mulderrebel wrote:
It say wrong emial and password but the agent said it not the wrong email and password

@mulderrebel you got the same problem with Incognito mode?

if so, try once again using another browser (may also need to use another browser + Incognito mode there)

Re: Online account

dust2dust — Thu, 17 Nov 2022 17:20:55 GMT

What do you mean "second time"? Did you ask support to change anything? Are you using autofill or straight typing?

Re: Online account

mulderrebel — Thu, 17 Nov 2022 17:23:09 GMT

They changed my email yes and change the password then I create a new one it worked the first time but the second time is not working

Re: Online account

mulderrebel — Thu, 17 Nov 2022 17:28:51 GMT

Yes and new browser too

Re: Online account

dust2dust — Thu, 17 Nov 2022 17:29:25 GMT

Did you use the reset password or when you were logged in that first time did you change it there in your profile?

Did you do all this in private mode? Do you get the SMS or email for the last verification or did you turn that option off in the account?

Re: Online account

softech — Thu, 17 Nov 2022 17:36:06 GMT

@mulderrebel wrote:
They changed my email yes and change the password then I create a new one it worked the first time but the second time is not working

@mulderrebel

They changed a new one and you created a new one?

if they have changed the email address used on My Account and you cannot log in with the new one, you have to go back to support and have them sort it out

Not sure what you meant by "created a new one". You cannot create a new My Account without new activation.

Re: Online account

Meow — Thu, 17 Nov 2022 18:30:10 GMT

Maybe it is your luck or computer equipment? It works EVERY time I try to log in.

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Online account

mulderrebel — Thu, 17 Nov 2022 21:23:30 GMT

How do I talk agent

Re: Online account

computergeek541 — Fri, 18 Nov 2022 00:16:55 GMT

@mulderrebel wrote:
How do I talk agent

Customer support agents are contacted by opening a ticket in the chatbot. https://widget.telus.tiia.ai/publicmobile/publicmobile.html