topic Re: Plan Change Not "Sticking" in Get Support

Plan Change Not "Sticking"

RAINBOWBRITE — Thu, 17 Nov 2022 16:21:12 GMT

I signed my son up in October 2022 for the $15 plan. Prior to his renewal date in November, I changed to the $40 for 15GB plan. It took my $40+tax payment and gave him 15 GB. When I look at the account online, it shows those charges, but it shows his plan as the $15 plan, and shows that at my next renewal date I will be charged $15. I've re-selected the $40 for 15GB plan for my next renewal date, but I don't think I should have to. Has anyone else experienced this? I'm worried it will keep happening and that plan won't be available to select forever...

Re: Plan Change Not "Sticking"

JK8 — Thu, 17 Nov 2022 16:24:22 GMT

@RAINBOWBRITE

Log in again but clear your browser cache and history first and then open a new browser window in incognito. Chrome works well.

Re: Plan Change Not "Sticking"

hairbag1 — Thu, 17 Nov 2022 16:32:51 GMT

Re: Plan Change Not "Sticking"

RAINBOWBRITE — Thu, 17 Nov 2022 16:33:02 GMT

Thank you, that worked! What a glitchy site...took me three tries to get into my account too!

Re: Plan Change Not "Sticking"

RAINBOWBRITE — Thu, 17 Nov 2022 16:35:12 GMT

That did refresh the usage info but not the plan info.

Re: Plan Change Not "Sticking"

dust2dust — Thu, 17 Nov 2022 16:38:15 GMT

You oughta see hairbag1's $15 plan 🙂

Also try all of this in private mode of the browser.

Re: Plan Change Not "Sticking"

hairbag1 — Thu, 17 Nov 2022 16:40:25 GMT

The PM website has always been a bit glitchy, but since they did a recent "upgrade" back in July...well lets just say it's underwhelming now. 🤔