topic Re: Missing Rewards in Get Support

Missing Rewards

ninuann86 — Thu, 17 Nov 2022 15:18:24 GMT

Hi All,

I have 2 friends that I've referred, but I see that I'm only getting $1 off. I'm on the old grand-fathered loyalty program.

Can someone fix this please?

Re: Missing Rewards

Quigley — Thu, 17 Nov 2022 15:29:13 GMT

@ninuann86

One of your referral is probably suspended status or ported out of PM.

Check with the referrals I your list of numbers in your account.

See if their still active with PM.

Re: Missing Rewards

ninuann86 — Thu, 17 Nov 2022 15:28:34 GMT

Thanks. So if the referral is suspended (i.e. not enough funds), the rewards will come back when he is unsuspended?

Re: Missing Rewards

Quigley — Thu, 17 Nov 2022 15:30:03 GMT

@ninuann86

Yes exactly. That's how it works ☺️

Re: Missing Rewards

Outdoorsman — Thu, 17 Nov 2022 15:30:13 GMT

@ninuann86

@ninuann86 wrote:
Thanks. So if the referral is suspended (i.e. not enough funds), the rewards will come back when he is unsuspended?

@ninuann86 yes you are correct

Re: Missing Rewards

ninuann86 — Thu, 17 Nov 2022 15:34:23 GMT

Yeah, one of my referrals had his credit card cancelled and forgot to update the auto-payment. He just updated his account now. Let's see if my rewards comes back!

Thanks!

Re: Missing Rewards

ninuann86 — Thu, 17 Nov 2022 17:09:51 GMT

Any idea how long the referral reward takes to come back once my friend has reactivated his account?

Re: Missing Rewards

dust2dust — Thu, 17 Nov 2022 17:22:20 GMT

You'll just see it back in your rewards area. The actual deduction won't happen until the next renewal.