topic Re: Someone please help in Get Support

Someone please help

Littlebibby749 — Sun, 20 Nov 2022 16:57:08 GMT

My boyfriend had his phone stolen I have new phone an sim card for him but he doesn't remember any password and to his emails. He needs this account fixed for family court reasons right away. Please help me help him.

Re: Someone please help

JK8 — Thu, 17 Nov 2022 08:08:51 GMT

@Littlebibby749

You can try contacting an agent.

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Re: Someone please help

JK8 — Thu, 17 Nov 2022 08:13:43 GMT

@Littlebibby749

Does your bf know what account email he used for self service? Does he know the password to his email account? If yes he can use the Forgot your password link for self service. If he does not know his email for self service have him go through his accounts looking for the Welcome email from Public Mobile.

Re: Someone please help

BKNS27 — Thu, 17 Nov 2022 09:54:06 GMT

@Littlebibby749

Once he is in his account, click on change SIM. If he doesn't have a new SIM handy, he can click on Lost/Stolen phone to stop service but remember to disable Lost/stolen phone in the Profile section when entering the new SIM.

If he still can't login, he needs to contact a CS_Agent.

Re: Someone please help

SulamanKarimi — Thu, 17 Nov 2022 11:13:35 GMT

To help add on and confirm both @JK8 JK8 and @BKNS27 BKNS27 very helpful answers.

The best thing would be to contact an agent so they can get started right away. In addition, if the "forget passord" or "password reset" do not work or require information you don't know. If the email is gmail, entering an old password may bring up a notification to allow you to reset the password as the system recognizes it from before.

Hope your issues is resolved as soon as possible!

Re: Someone please help

Littlebibby749 — Fri, 18 Nov 2022 06:58:22 GMT

He forgotten both passwords lol