topic Re: My usage and usage history for data are different in Get Support

My usage and usage history for data are different

varsrao — Wed, 16 Nov 2022 22:22:06 GMT

Hello! I have 1GB of data every month. It has just been 4 days since my plan got renewed and I got a message saying that I've used 95% of my limit. My usage tab on my home screen shows 942MB used, but when I check my usage history, it shows that I have hardly used 100MB. Can someone help me process this discrepancy? Thanks

Re: My usage and usage history for data are different

dust2dust — Wed, 16 Nov 2022 22:24:10 GMT

Click on any little spinner refresh icons you see lower down or use private mode to try to update information.

Re: My usage and usage history for data are different

HALIMACS — Thu, 17 Nov 2022 01:01:43 GMT

@varsrao

Also bear in mind that the self-serve screen (after being refreshed) is the most accurate measure of data consumed during a cycle.

One thing you might want to consider is resetting your device's data counter on the morning of each renewal so you can use your device to see how much data you've consumed (as opposed to logging on every time).

And don't rely on those silly SMS messages about data used - they are not always reliable.

Re: My usage and usage history for data are different

bt4647 — Thu, 17 Nov 2022 02:26:28 GMT

I am currently having the issue since past 2-3 months. I get a message a week or so after the new cycle starts about reaching 75% data but I am no where near the limit and it reflects on the Public Mobile online account. A few more days after the first message, I receive hitting 95% data limit and same, by that time I am usually around 30-40% actual usage and reflects the online account. And, the main problem is that after the system thinks it has reached 100%, the data stops working even though I have not reached the data limit on my profile.

I have posted about this issue in community here before, but haven't been provided with a solution.

Re: My usage and usage history for data are different

HALIMACS — Thu, 17 Nov 2022 02:31:58 GMT

@bt4647 & @varsrao

Is it possible you may have a data limiter set on your device which is prematurely disabling data after a certain pre-set level is reached?

Re: My usage and usage history for data are different

bt4647 — Thu, 17 Nov 2022 02:44:51 GMT

No this issue has nothing to do with any data limit on the device. In fact I have not set any limits on the device.

And I receive text messages from Public mobile with these usage limits. It is safe to assume that text messages from Public mobile are not linked to any data tracking from device OS. I have seen multiple users post about the same issue in the community.

Re: My usage and usage history for data are different

gpixel — Thu, 17 Nov 2022 06:04:27 GMT

@bt4647

the website doesn't automatically generate the updated information. press the refresh buttons

Re: My usage and usage history for data are different

varsrao — Thu, 17 Nov 2022 14:43:41 GMT

After I press that refresh button, it seems to work. Counter-intuitively, pressing the refresh button on the browser does not do the job and the "Updated a few seconds ago" is incorrect. Anyways, the refresh button is working as of now, I just hope the false warning messages stop. @bt4647 is correct. I do not have any rate/data limiter on my device and when PM sends the message that I've used 100% of my data (even though I clearly did not), the internet through mobile data does indeed stop working.