topic No service in Get Support

No service

Uwanone — Thu, 17 Nov 2022 02:07:15 GMT

No access to network

Re: No service

JK8 — Thu, 17 Nov 2022 02:10:12 GMT

More details please. What is your status in self service? Is it Active? Do any services work? Have you tried rebooting, resetting network settings, reinstalling SIM card? Have you tried sim in another unlocked phone?

Re: No service

HALIMACS — Thu, 17 Nov 2022 02:33:29 GMT

@Uwanone

If your service is still "Active" and there are no current network outages, perform the check below if your device is a used one from an unknown source:

Public Mobile outage status

Check the Status of Your Device in Canada | DeviceCheck.ca

Re: No service

Melissa204 — Thu, 17 Nov 2022 03:03:52 GMT

So a few questions.

1. Have you just signed up/transferred service to PM?

2. What kind of phone do you have? Is it a new phone?

3. Do you see "no service" or "emergency calls only".

4. When you log into your PM service portal Do you see your account as "active"?

A few things you can try.

1. Restart your phone.

2. Remove your sim and put it back in.

3. If possibly try the sim in a new phone to see if it behaves the same.

Please try these stwps and reply with the answer so we can try to narrow down what your next steps should be.