topic Re: No promos for existing customers? in Get Support

No promos for existing customers?

MattieAustin123 — Thu, 17 Nov 2022 01:23:02 GMT

Hi,

I’ve tried to add the 12MONTHS12GBS promo to my plan but to no avail. I’m currently getting 5gb/mo for $40.

Should I just change carriers as Koodo is offering 20gb/40$ right now.

Re: No promos for existing customers?

dust2dust — Thu, 17 Nov 2022 01:25:23 GMT

That code is not available to existing accounts. You can always make a new account. Or if you like Public then they also have a 15gb 4G plan for the same amount.

Re: No promos for existing customers?

JK8 — Thu, 17 Nov 2022 01:25:38 GMT

@MattieAustin123

That 12 GB promo is not for existing customers. PM is offering 15 GB for $40. You can make a plan change in self service on your next renewal date. The Koodo deal you mentioned is a good offer.

Re: No promos for existing customers?

Outdoorsman — Thu, 17 Nov 2022 01:39:56 GMT

@MattieAustin123 hi send me the link for that promo I can't find it 🙄

@MattieAustin123 wrote:
Hi,
I’ve tried to add the 12MONTHS12GBS promo to my plan but to no avail. I’m currently getting 5gb/mo for $40.
Should I just change carriers as Koodo is offering 20gb/40$ right now.

Re: No promos for existing customers?

Quigley — Thu, 17 Nov 2022 01:40:22 GMT

@MattieAustin123

Yes, there are promotions for existing customers sometimes ( like the $40 for 15GB at 4G ) but just not the one you mentioned and wanted. Good try though.

Re: No promos for existing customers?

softech — Thu, 17 Nov 2022 01:40:36 GMT

@MattieAustin123 is the Koodo $40 for 20 GB an ongoing plan or those plan will go back up after 12 months?

the current $40 - 15 GB is a good deal as the price will stay.

And you are on the old rewards system I assume. From your Community start date, you should be getting $1 per cycle now. So, your bill will be $39 for 15 GB, the this price will go further down as you stay with PM

December is coming, so, there likely be Holiday bonus for existing customers as well 🙂

Re: No promos for existing customers?

HALIMACS — Thu, 17 Nov 2022 01:42:06 GMT

Yes, @MattieAustin123, you probably should switch if a high data component at 4g speeds is important to you.

The other alternative is to wait and see what PM offers may be in the works for the coming weeks...

Re: No promos for existing customers?

MattieAustin123 — Thu, 17 Nov 2022 01:45:33 GMT

I didn’t get the 15gb/40$ in time.. am I SOL?

Re: No promos for existing customers?

softech — Thu, 17 Nov 2022 01:48:14 GMT

@MattieAustin123

you are actually in luck

The $40 - 15 GB is still available. Login to My Account using Incognito mode, go to Change plan and you should see the plan there. Make your choice wisely... PM or Koodo, 🙂

Re: No promos for existing customers?

HALIMACS — Thu, 17 Nov 2022 01:53:10 GMT

When logged into your self-serve account, tap the 4g under "Plans and Add-ons", then scroll down one plan and you should see this.

Be sure to "change plan on renewal date" otherwise you'll lose what's remaining on your current cycle.

Re: No promos for existing customers?

popping — Thu, 17 Nov 2022 02:07:08 GMT

@MattieAustin123

The 12MONTHS12GBS code is only valid for new activation only.

Instead of getting $40 17GB(12 + 5) for 1 year, existing customer can switch to the $40 15GB 4G plan and stay on the $40 15GB plan as long as you want. If you ask me, the $40 15GB plan is a much better plan. It is a limited time offer to the existing customers.

Yes, you can switch to Koodo plan. The decision is yours.

For me, I will keep the old PM rewards to lower the monthly payment at least by $7 after 5 years staying with PM for doing nothing.

Re: No promos for existing customers?

fawkes40 — Thu, 17 Nov 2022 05:29:15 GMT

Just a note on the Koodo plan (because I saw it today, too) it does say it expires after 15 months. Not sure what happens then but I thought it was good information to share.

Re: No promos for existing customers?

MattieAustin123 — Thu, 17 Nov 2022 05:42:22 GMT

thank you all!! I just need my butt kicked in the right direction, I'm changing my plan at renewal date to 40/mo for 15 gbs 😄

Re: No promos for existing customers?

JL9 — Thu, 17 Nov 2022 05:46:56 GMT

was the 40 for 20GB a winback offer from Koodo?

Re: No promos for existing customers?

SulamanKarimi — Thu, 17 Nov 2022 11:22:24 GMT

@MattieAustin123

I would advise you not to move at all and wait until Black Friday, Cyber Monday to fully understand deals before moving. Boxing day deals may have Public Mobile offer a surprise deal for us current members. You might even get a better deal than Koodo.