topic Re: Outgoing call minute doubled in Get Support

Outgoing call minute doubled

DavisPoon — Wed, 16 Nov 2022 22:45:54 GMT

November 4. 7:43PM. A outgoing call got charged 38 minutes twice.

Re: Outgoing call minute doubled

LeePublic — Wed, 16 Nov 2022 22:50:20 GMT

What plan are you on?

Re: Outgoing call minute doubled

HALIMACS — Thu, 17 Nov 2022 00:56:00 GMT

@DavisPoon

I presume you're on a minute limited plan which is prompting your inquiry.

Can you screenshot the line items showing a double entry? (masking any personal information otherwise visible in the screenshot)

I wonder if it's possible you're viewing the line item on the bottom of one screen, then at the top of the next page and it may be one in the same line items. Just a thought...

Re: Outgoing call minute doubled

BKNS27 — Thu, 17 Nov 2022 01:12:34 GMT

@DavisPoon

I am assuming your are on the $15 plan since the other plans have unlimited outgoing calls.

Contact a CS_Agent to look into the double outgoing charges and have it adjusted.

Re: Outgoing call minute doubled

DavisPoon — Thu, 17 Nov 2022 15:18:33 GMT

38 minutes @7:43PM x2.
How to contact a CS_Agent?

Re: Outgoing call minute doubled

DavisPoon — Thu, 17 Nov 2022 15:34:24 GMT

Ticket submitted. Thanks everyone...