topic Re: I been charged for 3 Plans activations in Get Support

I been charged for 3 Plans activations

Blu68 — Wed, 16 Nov 2022 23:23:10 GMT

Hi, My Name is xxxxxxxxxxxx

Today November 16, 2022, I activated two SIM Cards, One for my wife and one for me.

in both SIM Cards I selected $40 Unlimited Canada-wide minutes + 15GB data at 4G speed plan.

one for xxxxxxxxxx, and the other for me xxxxxxxxxxxxxx.

During the activation process the internet connection was pretty slow but after some attempts I got my SIM Cards activated.

Unfortunately, when I checked unto my Credit Card, I noticed that I was charged for 3 activation mobile plans.

I don't know how this was happened; I just want Publicmobile to Give my $45.20 dollars back into my Credit Card.

Regards,

xxxxxxxxxxxxxxxxxcc

Re: I been charged for 3 Plans activations

softech — Wed, 16 Nov 2022 22:36:22 GMT

@Blu68 this is an open forum. For your own protection, please remove your account number and mobile number. Go back to your post, click on the down arrow , click Edit Message and remove those infos

as to multiple charges, simple open ticket with PM Support, they will investigate and process the refund for you:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: I been charged for 3 Plans activations

LeePublic — Wed, 16 Nov 2022 22:38:08 GMT

U should discuss this with a PM chat.

https://www.publicmobile.ca/en/on/get-help

@Blu68

Re: I been charged for 3 Plans activations

softech — Wed, 16 Nov 2022 22:38:42 GMT

@Blu68

this is an open forum. For your own protection, please remove your account number and mobile number. Go back to your post, click on the down arrow , click Edit Message and remove those infos