topic Re: cant use phone in Get Support

cant use phone

cflem2112 — Wed, 16 Nov 2022 19:08:57 GMT

run out of data want to use my account

Re: cant use phone

will13am — Wed, 16 Nov 2022 19:10:24 GMT

@cflem2112 , you have a couple of choices, either buy a data add-on to bridge to the next renewal or perform an immediate renewal and maybe with a plan that has more data.

Re: cant use phone

dust2dust — Wed, 16 Nov 2022 19:10:36 GMT

Can you call in or out? Text in or out? The lack of data shouldn't affect those. Unless you're using an iphone and your imessage settings require the internet. But you can change those settings to make imessage work like standard SMS texting.

Re: cant use phone

hTideGnow — Wed, 16 Nov 2022 19:11:17 GMT

HI@cflem2112

You can buy extra data add-on if you just short of a little bit of data before next renewal

If you want more data, you can open ticket with PM CS agent and ask them for an early renewal. Or you can login to My Account and make a plan change to another plan, must be different from your current plan

So, you have access to My Account? if you forgotten the login , you can open ticket with CS agent and they can help

At https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: cant use phone

Yummy — Wed, 16 Nov 2022 19:14:19 GMT

1. Buy data add-on

2. Renew your plan Now

3. Upgrade to plan with more data

Re: cant use phone

Jboeringa — Wed, 16 Nov 2022 22:22:38 GMT

Gunna have to fork out some more $$ or use free wifi somewhere like Tim's...