topic Re: Sim Card in Get Support

Sim Card

babyboss7 — Wed, 16 Nov 2022 21:05:35 GMT

Hi I ordered a Sim Card from Public Oct 31\22, Order #313287. I have got the order confirmed A will ago , can you please check where it is now . Thank You Bernice 🙂

Re: Sim Card

softech — Wed, 16 Nov 2022 21:08:10 GMT

@babyboss7 although sim card order usually take one week only, but it could take as many as 3 weeks. They only send by Canada post with no tracking.

But you can still open ticket with PM Support via private message, send them the order # and they can confirm if the order is filled and if it is on the way

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Sim Card

babyboss7 — Wed, 16 Nov 2022 22:18:00 GMT

Hi Maire . I can not get an answer about where the Sim cards are from this leak https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 All they say is this instead of an answer about where the Sim Card #313287 is. ( when you like to activated do you have a refer-a-friend code to getting one time credit for $10, if have it, then so nice if no...) and so on , is there someone else to talk to about this issue? Tank you Bernice

Re: Sim Card

dust2dust — Wed, 16 Nov 2022 22:22:40 GMT

An agent starts in to talking about a refer a friend code?! That doesn't seem right at all. Are you sure that reply is from CS_Agent and not someone else? We hear about people offering refer a friend codes to people without being asked first. Maybe you'd be willing to give the username of who brought up the refer a friend code.

Re: Sim Card

babyboss7 — Wed, 16 Nov 2022 22:30:02 GMT

Hi Maire , Here is the name that was on the link . Subject: hey friend
From: JPK222
Date: 11-16-2022 01:15 PM I could maybe copy the whole page & send to you if you want. Let me know. Thanks Bernice

Re: Sim Card

dust2dust — Wed, 16 Nov 2022 22:35:02 GMT

That's not an agent. I hope you didn't give them any personal info.

If you sent a message from that link then wait for a reply from the proper username.

Re: Sim Card

babyboss7 — Wed, 16 Nov 2022 22:45:59 GMT

Hi Maire Here is the next agent I get , is it real or ?

Re: Sim Card

dust2dust — Wed, 16 Nov 2022 22:49:32 GMT

That's the real agent. Reply to them.

Re: Sim Card

hTideGnow — Wed, 16 Nov 2022 22:52:28 GMT

HI @babyboss7 The message you got from @CS_Agent is real

the one you got from @JPK222 is not.