topic Re: Data not working in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-not-working/m-p/905125#M619034 <P>HI&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/218094">@FrankThiessen</a>&nbsp;</P><P>&nbsp;</P><P>Give us more information, what phone is yours?</P><P>&nbsp;</P><P>the first thing to do.&nbsp; Click Reset all Network and it will hopefully update the correct APN</P><P>&nbsp;</P><P>If not, then you will have to update the APN settings manually</P><P>&nbsp;</P><UL><LI>Name:<SPAN>&nbsp;</SPAN><STRONG>Public Mobile</STRONG></LI><LI>APN:<SPAN>&nbsp;</SPAN><STRONG>sp.mb.com</STRONG></LI><LI>Username: (Not set – Leave it blank)</LI><LI>Password: (Not set – Leave it blank)</LI><LI>Proxy: (leave it blank – not set )</LI><LI>Port: (Leave it blank – not set)</LI><LI>Server: (leave it blank )</LI><LI>MMSC: <A href="http://aliasredirect.net/proxy/mb/mmsc" target="_blank">http://aliasredirect.net/proxy/mb/mmsc</A></LI><LI>MMS Proxy: 74.49.0.18</LI><LI>MMS Port: 80</LI><LI>MCC: 302</LI><LI>MNC:220</LI><LI>Authentication type: (none)</LI><LI>APN type: (default,supl, mms)</LI><LI>APN protocol: (IPv4)</LI><LI>Bearer: (Unspecified)</LI><LI>Mobile virtual network operator: (none )</LI></UL> Wed, 16 Nov 2022 21:55:03 GMT hTideGnow 2022-11-16T21:55:03Z Data not working https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-not-working/m-p/905117#M619026 <P>Please help me get my data working on my phone.</P> Wed, 16 Nov 2022 21:46:39 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-not-working/m-p/905117#M619026 FrankThiessen 2022-11-16T21:46:39Z Re: Data not working https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-not-working/m-p/905124#M619033 <P>Log in to your and click on any little spinner refresh icons you see or use private mode to try to see updated information.</P> Wed, 16 Nov 2022 21:54:02 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-not-working/m-p/905124#M619033 dust2dust 2022-11-16T21:54:02Z Re: Data not working https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-not-working/m-p/905125#M619034 <P>HI&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/218094">@FrankThiessen</a>&nbsp;</P><P>&nbsp;</P><P>Give us more information, what phone is yours?</P><P>&nbsp;</P><P>the first thing to do.&nbsp; Click Reset all Network and it will hopefully update the correct APN</P><P>&nbsp;</P><P>If not, then you will have to update the APN settings manually</P><P>&nbsp;</P><UL><LI>Name:<SPAN>&nbsp;</SPAN><STRONG>Public Mobile</STRONG></LI><LI>APN:<SPAN>&nbsp;</SPAN><STRONG>sp.mb.com</STRONG></LI><LI>Username: (Not set – Leave it blank)</LI><LI>Password: (Not set – Leave it blank)</LI><LI>Proxy: (leave it blank – not set )</LI><LI>Port: (Leave it blank – not set)</LI><LI>Server: (leave it blank )</LI><LI>MMSC: <A href="http://aliasredirect.net/proxy/mb/mmsc" target="_blank">http://aliasredirect.net/proxy/mb/mmsc</A></LI><LI>MMS Proxy: 74.49.0.18</LI><LI>MMS Port: 80</LI><LI>MCC: 302</LI><LI>MNC:220</LI><LI>Authentication type: (none)</LI><LI>APN type: (default,supl, mms)</LI><LI>APN protocol: (IPv4)</LI><LI>Bearer: (Unspecified)</LI><LI>Mobile virtual network operator: (none )</LI></UL> Wed, 16 Nov 2022 21:55:03 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-not-working/m-p/905125#M619034 hTideGnow 2022-11-16T21:55:03Z Re: Data not working https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-not-working/m-p/905129#M619038 <P>Hello Friend. My phone is a Samsung Galaxy A5, model #</P><P>sm-A520W</P><P>I will reset the network. Please be patient with me. I have never done this before</P> Wed, 16 Nov 2022 22:04:44 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-not-working/m-p/905129#M619038 FrankThiessen 2022-11-16T22:04:44Z Re: Data not working https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-not-working/m-p/905132#M619041 <P>Hello Friend.&nbsp; With my wifi off, my data is now working, Thank you for your help</P> Wed, 16 Nov 2022 22:08:15 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-not-working/m-p/905132#M619041 FrankThiessen 2022-11-16T22:08:15Z