topic Re: Sim card replacement in Get Support

Sim card replacement

k4list3rbuckl3y — Wed, 16 Nov 2022 20:56:17 GMT

I got a new sim as my previous phone was sto

Re: Sim card replacement

softech — Wed, 16 Nov 2022 20:58:11 GMT

@k4list3rbuckl3y

what you need to do now is to register your sim card with your current account

https://selfserve.publicmobile.ca/en/account/edit/your-account

Re: Sim card replacement

will13am — Wed, 16 Nov 2022 20:58:00 GMT

@k4list3rbuckl3y , I assume your question is now to change SIM cards. Login to your self serve account and from the profile, you will be able to change the SIM card. The new SIM card will be active immediately.

Re: Sim card replacement

dabr — Wed, 16 Nov 2022 20:58:45 GMT

@k4list3rbuckl3y Log into your self serve account using incognito/private mode and click Profile/Quick Links and select Change My SIM and follow prompts. After 2FA confirmation (if not done at login), then your number will be attached to the new SIM. Just reboot the phone if needed.

Re: Sim card replacement

k4list3rbuckl3y — Wed, 16 Nov 2022 20:58:58 GMT

It's not saving the new sim card, it goes back to fefault

Re: Sim card replacement

will13am — Wed, 16 Nov 2022 21:00:10 GMT

@k4list3rbuckl3y wrote:
It's not saving the new sim card, it goes back to fefault

Use incognito mode on your browser. That should help.