topic Re: Account suspended in Get Support

Account suspended

Sarbjitkdadra — Sun, 06 Nov 2022 07:04:16 GMT

I do not have access to my account email, thus I cannot verify my public mobil account and I need to change my payment info as I have been suspended. How do I do this?HELP PLEASE!!!!!!

Re: Account suspended

dust2dust — Sun, 06 Nov 2022 07:06:25 GMT

Buy a voucher online or in store and dial 611 to enter it. That way the account will reactivate and then you use the text option and then you can update your payment info.

Re: Account suspended

lockup — Sun, 06 Nov 2022 11:34:34 GMT

Once the OP does that, they can contact @CS_Agent in order to change their account email.

Re: Account suspended

BKNS27 — Sun, 06 Nov 2022 15:40:33 GMT

@Sarbjitkdadra

You will need to contact a CS_Agent to help you change your email address and help access your account to change payment.

Meanwhile, purchase a voucher as per @dust2dust at these locations:

Re: Account suspended

Sarbjitkdadra — Sat, 12 Nov 2022 17:50:43 GMT

Hi thanks for the reply, i managed to top up but i still dont know my username and password how do i contact an agent?

Re: Account suspended

Luddite — Wed, 16 Nov 2022 19:41:26 GMT

@Sarbjitkdadra wrote:
Hi thanks for the reply, i managed to top up but i still dont know my username and password how do i contact an agent?

@Sarbjitkdadra In case you have not updated your username, open a ticket with the CSAs: click on https://widget.telus.tiia.ai/publicmobile/publicmobile.html and enter your question in SIMon.

Follow / invent the prompts until you reach the Contact Us button, click on it and a Submit Ticket button should appear.
To confirm that your ticket has been submitted, check the SEND box in your private messages; click on the small envelope next to your avatar at the top right of your screen.

If you have problems submitting a ticket, or still have service, just send a private message to the CSAs. Click: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437.