topic Re: Plan Change Overcharge in Get Support

Plan Change Overcharge

DennisA — Wed, 16 Nov 2022 17:13:11 GMT

Hi All.

I did a plan change to that $40 plan for 15GB from my current $35 plan last month. I charge was pre-authorized for the $40 plan, but the change didn't go through. So I paid an extra $5, the plan didn't change, and there is no credit in the account for $5. I went through it again to try to change the plan again the next pay cycle. But how do I get my money back?

Re: Plan Change Overcharge

DennisA — Wed, 16 Nov 2022 17:12:25 GMT

All Pre-Authorized

Re: Plan Change Overcharge

dust2dust — Wed, 16 Nov 2022 17:13:30 GMT

Click on any little spinner refresh icons you see or use private mode.

Are any services working?

Re: Plan Change Overcharge

Quigley — Wed, 16 Nov 2022 17:13:53 GMT

@DennisA

Try logging into your account using a different browser in incognito mode.

Your probably looking at old cached information. Try again.

Re: Plan Change Overcharge

Meow — Wed, 16 Nov 2022 17:14:21 GMT

Check your account what plan is active. Sometimes PM's page is not properly refreshed and shows old status.

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Plan Change Overcharge

DennisA — Wed, 16 Nov 2022 17:17:04 GMT

I did exactly that, and it worked! The services were working fine so I was worried. Thank you Quigley!