topic Re: Account locked, cant update payment method as email has changed in Get Support

Account locked, cant update payment method as email has changed

Turok12 — Wed, 16 Nov 2022 16:53:10 GMT

So, i have a problem. I tried updating my email for my account the other day, but therewas no option to change email, but i was still able to authenticate my account via sms, bit forgot to switch off the 2 step authentication. I have switched emails, so my email is no longer active, and my account is suspended, but cant get into my account as it,s trying to send an email for me to authenticate. How do i switch emails without being able to get into my account.?

Re: Account locked, cant update payment method as email has changed

Quigley — Wed, 16 Nov 2022 16:54:56 GMT

@Turok12

You can't do that yourself.

Send a private message to CS_Agent for help with that.

Re: Account locked, cant update payment method as email has changed

hairbag1 — Wed, 16 Nov 2022 16:54:58 GMT

Go to top of this page click Get Help / Chat with Simon to start process of CSA help.

Watch the little envelope icon on top right side of page will be highlighted when they respond.

Re: Account locked, cant update payment method as email has changed

Outdoorsman — Wed, 16 Nov 2022 17:00:45 GMT

@Turok12

Hi to change/reset account email you need the help of a service rep if simon won't work foryou use option 2

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user