topic Self service in Get Support

Self service

Mmariapiehl — Wed, 16 Nov 2022 14:56:45 GMT

I resented my account

i did it again and again

yet I still cannot login

I am not getting email I am not getting verification

No one to talk to this is getting fruswhat is going on

Re: Self service

Quigley — Wed, 16 Nov 2022 14:59:53 GMT

@Mmariapiehl

Try logging in to your account using another browser in incognito mode. It should work then.

Re: Self service

softech — Wed, 16 Nov 2022 15:12:42 GMT

@Mmariapiehl With the new My Account, always use Incognito mode to login, it will give you less issue

If you still unable to login, open ticket with PM Support:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Self service

Meow — Wed, 16 Nov 2022 15:14:39 GMT

If you reset your password, wait 15-20 min before attempting to log in again.

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Self service

Mmariapiehl — Wed, 16 Nov 2022 15:22:14 GMT

I did all that again and again but the problem I am not getting the reset email so I do the phone I get it I reset and agin it ask me the same all over again

Re: Self service

hTideGnow — Wed, 16 Nov 2022 15:28:26 GMT

@Mmariapiehl wrote:
I did all that again and again but the problem I am not getting the reset email so I do the phone I get it I reset and agin it ask me the same all over again

HI @Mmariapiehl Try to use Private or Incognito browser mode

But this time, login with the passoword you just reset to , the last one you reset to

If that still going nowhere, then please open ticket with CS agent at

https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Self service

Mmariapiehl — Wed, 16 Nov 2022 15:39:41 GMT

I want to thank you all so much awesome all of ya