topic Re: Payment History in Get Support

Payment History

clda — Wed, 16 Nov 2022 13:31:10 GMT

How can I access my payment history for previous years?

Re: Payment History

darlicious — Wed, 16 Nov 2022 13:36:09 GMT

You can filter your transaction history dates for up to the previous 12 months and download it. Any payments beyond the last 12 months must be requested through customer support.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Get-Support-Contact-Customer-Support/td-p/821771#M550981

Re: Payment History

HALIMACS — Wed, 16 Nov 2022 14:15:30 GMT

@clda

You'll need the help of the customer support agents for that, here's specifically to reach them.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Payment History

Meow — Wed, 16 Nov 2022 14:42:23 GMT

You personally can view 12 months history.

Longer than that, ask agent is they keep it and if they do to provide to you.