topic Re: Account management in Get Support

Account management

bhegge — Wed, 16 Nov 2022 12:53:17 GMT

I have two (2) phones on my account and when I login to Public Mobile - My Account I only see one. How do I get to see both phones

Re: Account management

DDM69 — Wed, 16 Nov 2022 12:55:24 GMT

Every account is separate with a different login and email address. You will not see 2 lines on one account.

Re: Account management

bhegge — Wed, 16 Nov 2022 12:58:03 GMT

I only have had one login up to now. When did it change.

Re: Account management

softech — Wed, 16 Nov 2022 13:14:45 GMT

@bhegge wrote:
I only have had one login up to now. When did it change.

@bhegge since beginning of PM , it is always one line one account (email)

There could be a chance your second line never have a My Account setup if you activated in store. In store activation usually do not help you with My Account setup

But either way, open ticket with PM Support and they can sort it out your 2nd line for you

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Account management

darlicious — Wed, 16 Nov 2022 13:40:31 GMT

@bhegge

If during activation the system accidently allowed you to activate two accounts using the same email address one account will prevent the other account from being accessed as only one password can be used to log into an email address/username. You will need to contact customer support to add a different email address to the inaccessible account and reset it with its own password.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Get-Support-Contact-Customer-Support/td-p/821771#M550981

Re: Account management

Meow — Wed, 16 Nov 2022 14:53:25 GMT

You cannot have two or more phones (different phone numbers, plans) on your account.

Each account -- phone number - is independent and tied up with unique email. You can pay for multiple accounts with One credit card, though.