topic Re: Account Access in Get Support

Account Access

dougc — Wed, 16 Nov 2022 07:28:24 GMT

At approx. 12:10am MT , attempted to log-on to my account and instead got this error message page instead ;

"Oops!

This page is down or unavailable for maintenance. Click below to return to My Account page. "

And when ya click as instructed it just repeats the error page message !

the link ; https://selfserve.publicmobile.ca/en/account/overview

Anyone experience this 'error' in the past or maybe also present ?

I did try search using, 'Account access', but did not see anything pop up.

Thanks for now.

Nite.

Re: Account Access

BKNS27 — Wed, 16 Nov 2022 07:43:59 GMT

@dougc

Yes the website is down for maintenance so try login in the morning. Hopefully it will be finished by then.

Re: Account Access

Patchio — Wed, 16 Nov 2022 08:25:21 GMT

@dougc

I just tried logging in to My Account a few minutes ago (2:40 AM Eastern Time, or 12:40 Mountain Time) and was successful. I didn't encounter the same error message as you did.

Perhaps you can try clearing the cookies and cache from your Internet browser, OR try using a different browser altogether, and see if you can access the My Account website.

Edit: Adding time stamped (2:49 AM ET) screenshot showing I had no issues accessing My Account website.

Re: Account Access

darlicious — Wed, 16 Nov 2022 09:10:23 GMT

@dougc

Yes I had the same issue. It's common for this to occur between midnight and 4am eastern.

@Patchio

Thanks! I can go login now.

Re: Account Access

dougc — Wed, 16 Nov 2022 20:18:27 GMT

Success !

Thank you all for the feedback.

Take care. 🙂