topic Re: Plan change not authorized in Get Support

Plan change not authorized

Bsimons — Wed, 16 Nov 2022 03:19:10 GMT

Hi. My plan has changed from 55$ for 20g to 70$ for 18g. I did not authorize this. How do I get it change back? Thanks

Re: Plan change not authorized

will13am — Wed, 16 Nov 2022 03:21:02 GMT

@Bsimons , please check your self serve account again using incognito mode on the browser. You might be seeing an old cached web page. Note that there is a $40/15GB plan option that might work for you at a much reduced cost.

Re: Plan change not authorized

softech — Wed, 16 Nov 2022 03:21:36 GMT

@Bsimons $70 for 18Gb? there is no such plan on the current Plan lineup

is that a scheduled plan change? or you already changed to that one? can you login with Incognito Mode and make a screenshot and post us the $70 plan details?

Re: Plan change not authorized

Bsimons — Wed, 16 Nov 2022 03:36:47 GMT

Re: Plan change not authorized

Bsimons — Wed, 16 Nov 2022 03:38:45 GMT

Does this explain?

Re: Plan change not authorized

softech — Wed, 16 Nov 2022 03:40:10 GMT

@Bsimons that is one of the older plan.

Were you ever have the $70 plan before?

Re: Plan change not authorized

Bsimons — Wed, 16 Nov 2022 03:41:40 GMT

Re: Plan change not authorized

Bsimons — Wed, 16 Nov 2022 03:44:56 GMT

I did have that before I changed to my current plan of 20g. Months ago.

Re: Plan change not authorized

softech — Wed, 16 Nov 2022 03:52:45 GMT

@Bsimons if you did not make any plan change, probably it is a glitch on the system, please open ticket with PM Support and have them to investigate:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Plan change not authorized

Bsimons — Wed, 16 Nov 2022 03:47:17 GMT

Thank you.