topic Re: Add on not working in Get Support

Add on not working

dillonbetts — Wed, 16 Nov 2022 02:48:24 GMT

I purchased add on and was charged for it. However now, it says I have no active add ons and no available funds. Anybody know why the add ons aren't showing up?

Re: Add on not working

JK8 — Wed, 16 Nov 2022 02:49:41 GMT

@dillonbetts

Can you log in again but clear your browser cache and go incognito. Also click on the spinner icon to refresh.

Re: Add on not working

dillonbetts — Wed, 16 Nov 2022 02:56:36 GMT

Cleared cache and went incognito and it worked! Cheers!

Re: Add on not working

walker1 — Wed, 16 Nov 2022 02:56:39 GMT

@dillonbetts

Your probably looking at old cached information. Try logging into your account using a different browser in incognito mode. Maybe try logging into your account using a computer or laptop instead of your mobile phone.