topic missing promo in Get Support

missing promo

helenng — Wed, 16 Nov 2022 02:17:57 GMT

I lost my monthly 1GB promo. WHY? My husband has exactly the same plan as me, not only does he continue to have an extra 1GB monthly, he also has a one-time 2GB bonus on his account. Please explain to me why the difference in our offers when we pay for the same monthly plan with pre-authorized payment set-up in place.

Re: missing promo

BKNS27 — Wed, 16 Nov 2022 02:21:00 GMT

@helenng

You may have used it up. Only way to find out is to login to your account and it will show details of your usage.

Re: missing promo

walker1 — Wed, 16 Nov 2022 02:21:01 GMT

@helenng

Try logging in to your account using a different browser in incognito mode.

You might be seeing old cached information. Try again to login.