topic Re: Payment in Get Support

Payment

clee72 — Wed, 16 Nov 2022 00:21:26 GMT

I have a registered card, tried to make a payment and it keeps coming up “ ooops there was a problem with the payment try again later “ I have tried again later but still keeps coming up with that error. There is money in the bank !!! ( I bought vouchers and entered the codes and it accepted that payment ) just curious why it will not accept my registered card that I have used before ?

Re: Payment

HALIMACS — Wed, 16 Nov 2022 00:23:01 GMT

@clee72

The payment system can be finnicky.

Next time, try clearing cache and cookies, then opening an incognito tab before logging in to make payment.

Then, when on the self-serve site, try tapping the little refresher icons within to get an up to date version of the page.

Re: Payment

hTideGnow — Wed, 16 Nov 2022 00:24:13 GMT

HI @clee72

Wait an hour first

Then clear cache and relaunch browser

or you can try to use Private or Incognito browser mode

or you can try using a different browser on a different device.

Re: Payment

Meow — Wed, 16 Nov 2022 00:30:31 GMT

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Use computer.