topic Re: Community Account in Get Support

Community Account

Petemacw — Tue, 15 Nov 2022 21:32:27 GMT

Hi there,

I forgot my community account password and my email has changed since the last time I was in the community so I couldn't log in and had to create a new account. I would like to reactivate my old account - is this possible?

Thanks,

Peter

Re: Community Account

softech — Tue, 15 Nov 2022 21:35:53 GMT

@Petemacw did you try the Forgot username and password link there?

https://productioncommunity.publicmobile.ca/t5/authentication/forgotpasswordpage?dest_url=https:%2F%2Fproductioncommunity.publicmobile.ca%2Ft5%2FGet-Support%2FCommunity-Account%2Fm-p%2F904438%2Fthread-id%2F618484

If that does not help, just open ticket with PM Support by messaging them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Community Account

hairbag1 — Tue, 15 Nov 2022 21:36:50 GMT

If the account was Suspended for longer than 90 days...its gone for good.

To create a new account, you'll need a new sim and a new email address.

Re: Community Account

Petemacw — Tue, 15 Nov 2022 21:43:34 GMT

Thanks but I changed my email since my last community login and so the forgot username / password will not work because they can't send me a recovery email.

Re: Community Account

Petemacw — Tue, 15 Nov 2022 21:44:39 GMT

Well, I don't know if it was suspended but I certainly haven't used it for at least 90 days. And I have now created a new community account.

thanks for the advice.

Re: Community Account

hairbag1 — Tue, 15 Nov 2022 21:49:04 GMT

If you can dial 611 and get a response...then you can assume that your number can still be reactivated.

If you get no response...account is closed.

Use the second link provided by @softech to message a CSA person.

Re: Community Account

dust2dust — Tue, 15 Nov 2022 21:56:09 GMT

I'm confused. Aren't we talking about the community account?

Re: Community Account

softech — Tue, 15 Nov 2022 22:11:24 GMT

Community account can create new.

But I guess if the old one share the same email as the My Account, then the new one cannot have the same email address. So, it would be ideal to log back into the old one instead of keep using this new one.

Re: Community Account

Petemacw — Tue, 15 Nov 2022 22:11:46 GMT

yes. hairbag1 has just confused me too.

Re: Community Account

Petemacw — Tue, 15 Nov 2022 22:14:58 GMT

I can't log in to the old one - that is the problem. I registered to my community with an old, now defunct email address. AND I forgot my password. so when I select the forgot username / password it is no help because they ask for your email, I give the new one, and I don't receive the recover email from PM.

Re: Community Account

dust2dust — Tue, 15 Nov 2022 22:19:52 GMT

softech touches on the side effect. If you think you would participate here in the community to maybe get rewards or points then yes you would want the community account email address to be the same as the service account email address. Other than that, the old community account doesn't matter.

Re: Community Account

computergeek541 — Tue, 15 Nov 2022 22:56:13 GMT

@hairbag1 wrote:
If the account was Suspended for longer than 90 days...its gone for good.
To create a new account, you'll need a new sim and a new email address.

Account suspension and a 90-day limit is unrelated to the Community account. A person doesn't even need to be a customer to have a Community acccount.