topic Re: user name is 'old' email so I can't sign into Public Mobile. How can I fix the email and USER in Get Support

user name is 'old' email so I can't sign into Public Mobile. How can I fix the email and USER

Skipper — Tue, 15 Nov 2022 22:04:50 GMT

My user name is now an 'old' email so I can't sign into Public Mobile. How can I update email and USER name.

Re: user name is 'old' email so I can't sign into Public Mobile. How can I fix the email and USER

dabr — Tue, 15 Nov 2022 22:07:32 GMT

@Skipper To change your email for self serve account you need to submit a ticket or send private message via the following links. Try chatbot first.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: user name is 'old' email so I can't sign into Public Mobile. How can I fix the email and USER

Outdoorsman — Tue, 15 Nov 2022 22:07:41 GMT

@Skipper hi to change or reset your email/username you need to contact a cs agent

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: user name is 'old' email so I can't sign into Public Mobile. How can I fix the email and USER

BKNS27 — Tue, 15 Nov 2022 22:55:38 GMT

@Skipper

You can still login to your account with your old email address and have the 2FA code sent through text.

As long as you remember the password and your account is not suspended.

Re: user name is 'old' email so I can't sign into Public Mobile. How can I fix the email and USER

Skipper — Tue, 15 Nov 2022 23:07:41 GMT

how can I change the email account on my profile. I went into edit my profile information but only address is available to edit, not email field.

Re: user name is 'old' email so I can't sign into Public Mobile. How can I fix the email and USER

computergeek541 — Tue, 15 Nov 2022 23:08:24 GMT

@Skipper wrote:
how can I change the email account on my profile. I went into edit my profile information but only address is available to edit, not email field.

Unfortunately, this cannot be done yourself. Please folow the instructions as members have provided.

Re: user name is 'old' email so I can't sign into Public Mobile. How can I fix the email and USER

Skipper — Tue, 15 Nov 2022 23:08:48 GMT

Can I change the 2FA code to be sent to the secondary # instead of the primary?

Re: user name is 'old' email so I can't sign into Public Mobile. How can I fix the email and USER

computergeek541 — Tue, 15 Nov 2022 23:10:25 GMT

@Skipper wrote:
Can I change the 2FA code to be sent to the secondary # instead of the primary?

Sorry, but there is no option for that.

Re: user name is 'old' email so I can't sign into Public Mobile. How can I fix the email and USER

BKNS27 — Tue, 15 Nov 2022 23:10:25 GMT

@Skipper

The 2FA code can only be sent to the email and phone number registered to the account.

Re: user name is 'old' email so I can't sign into Public Mobile. How can I fix the email and USER

Skipper — Tue, 15 Nov 2022 23:12:40 GMT

I did send a ticket to https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 . Where will the reply come. My old email is no longer active.

Re: user name is 'old' email so I can't sign into Public Mobile. How can I fix the email and USER

computergeek541 — Tue, 15 Nov 2022 23:15:43 GMT

@Skipper wrote:
I did send a ticket to https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 . Where will the reply come. My old email is no longer active.

Public Mobile won't be contacting you by e-mail. They will be contacting your by private message through this website. Also, for future, please only open tickets using the chatbot whenever possible. Sending a message directly to customer support agent results in slower service/response.

Re: user name is 'old' email so I can't sign into Public Mobile. How can I fix the email and USER

dabr — Tue, 15 Nov 2022 23:59:53 GMT

@Skipper Were you not able to submit a ticket via chatbot? If you sent a private message then you need check your message box top right for a response from CSA's.

Also once you've changed your email to login to your self serve account, then you will be able to toggle off 2FA for future logins.