topic Re: Wrong plan in Get Support

Wrong plan

Keaghton — Tue, 15 Nov 2022 20:33:38 GMT

Hi I ment to sign up for th $40 for 15g at 4g speed plan not the 5g. Could we please change this as it costs the same amount. Would be appreciated

Re: Wrong plan

hairbag1 — Tue, 15 Nov 2022 20:40:34 GMT

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edited..

You might be better to keep the plan as is. You'll get 5gb + an additional 12 gb for 12 months as a bonus.

Black Friday deals are here! Don’t miss out.

For a limited time, get an additional 12GB of data every month for free* for 12 months on plans $40/month or more³.

Re: Wrong plan

dabr — Tue, 15 Nov 2022 20:38:52 GMT

@Keaghton You could also just schedule another plan change for the $40/15GB for the next renewal cycle unless you need access to more data immediately.

Re: Wrong plan

will13am — Tue, 15 Nov 2022 20:42:51 GMT

@Keaghton , if you have used the futured dated plan change option and have not reached the renewal date, you can cancel the plan change and select the right plan to change to.

Re: Wrong plan

Outdoorsman — Tue, 15 Nov 2022 21:06:47 GMT

@Keaghton wrote:
Hi I ment to sign up for th $40 for 15g at 4g speed plan not the 5g. Could we please change this as it costs the same amount. Would be appreciated

@Keaghton hi if you just activated a plan you were not elegible for the 15 gig plan at activation, you would need to do a plan change at next renewal to get that by going into your newly created selfserve account to set that up for next renewal