topic Re: no service in Get Support

no service

tophat — Tue, 15 Nov 2022 20:29:01 GMT

My phone was to be activated on Monday but six number code will not be accepted! please explain why I do not have service yet! must be your mistake with wrong code. I have checked the email repeatedly but code is erased as soon as typed in! Not impressed by no service so far

Re: no service

dabr — Tue, 15 Nov 2022 20:32:49 GMT

@tophat You'll need to submit a ticket via chatbot and ask customer support for assistance here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If unable to submit a ticket then you can send a private message to CS_Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: no service

BKNS27 — Tue, 15 Nov 2022 20:46:53 GMT

@tophat

Did you port your old number to PM or did you pick a new number?

Try rebooting the phone by powering off the phone by holding down the power button and power off then back on.

Re: no service

computergeek541 — Tue, 15 Nov 2022 21:25:49 GMT

@BKNS27 wrote:
@tophat
Did you port your old number to PM or did you pick a new number?
Try rebooting the phone by powering off the phone by holding down the power button and power off then back on.

Whether the customer ported a number doesn't play a a part with the customer not having service. Even if the number porting has not been completed (or failed), there should still be Public Mobile (outgoing) service.