topic Log in issues in Get Support

Log in issues

HermanPersaud — Tue, 15 Nov 2022 20:04:28 GMT

I set up a new account yesterday and can't get logged in. I tried changing the password and still can't get logged on.

Re: Log in issues

hTideGnow — Tue, 15 Nov 2022 20:08:21 GMT

HI @HermanPersaud

try it once to use Private or Incognito browser mode and login using the password you just changed

If that does not work, then open ticket with PM Cs agent for help

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Log in issues

DemonSlyRNGC337 — Wed, 16 Nov 2022 20:33:34 GMT

Try using your phone number to reset your password, or try resetting your password through different web browsers. If not, try using the self-help chat.