topic Re: Voice Mail in Get Support

Voice Mail

maginng — Tue, 15 Nov 2022 19:23:14 GMT

My phone is transferring some calls to voice mail without ringing the phone.

Re: Voice Mail

softech — Tue, 15 Nov 2022 19:27:21 GMT

@maginng likely issue with 3G network in your area

Try to restart your phone once

Change the preferred network to 3G ONLY and see if it works better. If it is good, leave it like that for couple days before you change it back

Re: Voice Mail

HALIMACS — Tue, 15 Nov 2022 19:27:49 GMT

@maginng

Try these fixes:

ensure airplane mode is not enabled

ensure do not disturb is not enabled

ensure the number calling you is not on a blocked senders list

disable any call-forwarding features/settings

turn off Bluetooth -- it's possible the 'ringing' is going through to a Bluetooth device instead of device's speakers

remove and reinsert your SIM card

reset network connections

Re: Voice Mail

will13am — Tue, 15 Nov 2022 19:28:05 GMT

@maginng , do you have a do not disturb schedule set up on the phone?

Re: Voice Mail

litmister — Tue, 15 Nov 2022 19:29:24 GMT

Most likely this has to do with the cell network coverage in your area. Calls use 3G, so even if you have a good signal on LTE for data it is possible that you have poor coverage on 3G.

You can try to force your phone onto 3G in the settings. This should at least give you a way to check the signal.