topic Re: data is not working in Get Support

data is not working

Madisonleigh25 — Tue, 15 Nov 2022 18:59:58 GMT

I was finally able to log into my account to see that my plan is still active but my data is not working at all, I got a new SIM card and tried that, tried putting the card into a different phone, but nothing. I tried using my phone as a hotspot to see if it would work and it says connected but no internet.

Re: data is not working

Outdoorsman — Tue, 15 Nov 2022 19:15:19 GMT

@Madisonleigh25 hi what plan are you on ? what does your plan say for data usage this month?has it ever worked before?

Re: data is not working

Madisonleigh25 — Tue, 15 Nov 2022 19:21:29 GMT

it hasn't done this before no and my plan just renewed as of yesterday, I haven't even gotten an email or text to say I've used even half, I live out in the country where I don't have service so I only have it when I go into town and yesterday was my first time in town in about three days

Re: data is not working

Madisonleigh25 — Tue, 15 Nov 2022 19:27:34 GMT

also its the 60$ a month plan

Re: data is not working

fujiyama — Tue, 15 Nov 2022 20:27:44 GMT

Check the data usage limit settings on your phone, make sure to reset that manually because it doesn't know when your PM plan resets.
Make sure your network connection settings are set to “Auto” or “4G(or LTE)/3G”
Put your phone into Airplane mode for around a minute, turn off airplane mode. Might also want to reset your phone, then test data again.

Next thing to check: log in to your PM account, in the Plan Usage section, look for the words “Updated <some time> a ago” and click on the refresh icon beside it (looks like this 🔄).

After refresh, check the data usage counter. If what it shows does not make sense, open a ticket via chatbot to have an agent look into this for you.

https://www.publicmobile.ca/chatbot

Lastly, you might want to consider switching to the $40 for 15GB plan we have on promo until Nov. 27th. Choose “change plan at next renewal” so you don't waste the money paid for your recent plan renewal.

Re: data is not working

BKNS27 — Tue, 15 Nov 2022 20:41:24 GMT

@Madisonleigh25

Try rebooting your phone by holding down the power button and power off then power back on.

It could also be an outage in your area so check the outage map:

https://istheservicedowncanada.com/status/telus/map

Re: data is not working

dabr — Tue, 15 Nov 2022 22:05:38 GMT

@Madisonleigh25 Perhaps you need to reset your APN settings, Here's couple of links for both android and iphone:

https://www.publicmobile.ca/get-help/articles/set-up-data-on-an-android-phone

https://www.publicmobile.ca/get-help/articles/set-up-data-on-an-iphone

However, you should definitely consider the 4G $40/15GB plan currently available in self serve (for a limited time). That is unless you're on the discontinued $60 plan which included US roaming talk/text/2GB data, then would need to keep in mind that changing plans will mean you cannot go back to the grandfathered plan.