topic Re: Activation problem in Get Support

Activation problem

Moca — Tue, 15 Nov 2022 16:16:17 GMT

I just new activated my phone 3 day, old number tranfer good for out calling, texting good data ok only receive call is not working, I try so many advice from robot but still not working,what I do ,some one can help me. Out please ,seem like system trouble ?

Re: Activation problem

JK8 — Tue, 15 Nov 2022 16:19:02 GMT

@Moca

Did you reply yes to the text from your old carrier to transfer your number?

Re: Activation problem

softech — Tue, 15 Nov 2022 16:19:32 GMT

@Moca

Look like the porting was not completed.

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card and can only make outgoing calls, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox. Check the envelope icon on top right. Call them and get it fixed

Re: Activation problem

Yummy — Tue, 15 Nov 2022 16:44:03 GMT

If you can call out and send SMS ONLY that means transfer number did not work properly. What number people see when you call/SMS them?

Did you keep old SIM in a phone and reply Yes within 90 minutes of porting request?

Re: Activation problem

CountyDownIeUk — Tue, 15 Nov 2022 16:59:30 GMT

What carrier are you porting from?

A Canadian mobile company?

A Canadian number from a land line?

A Canadian number from a voip carrier?

Re: Activation problem

Moca — Tue, 15 Nov 2022 19:06:37 GMT

Yes