topic Re: Data usage incorrect in Get Support

Data usage incorrect

air63 — Tue, 15 Nov 2022 14:40:36 GMT

My data Usage incorrect.

unlimited talk and text, All my text messages are failing.

Re: Data usage incorrect

Meow — Tue, 15 Nov 2022 14:45:21 GMT

To get most accurate status:

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to try to log in. Click on little spinner refresh icons lower down.

Does calls work as expected or only SMS is failing? Maybe server handling SMS has issues.

Re: Data usage incorrect

will13am — Tue, 15 Nov 2022 14:55:59 GMT

@air63 , what do you mean all your text are failing? Are you unable to send or receive text? Try clearing the cache on the text app, rebooting the phone.