topic Re: Change plan mid month in Get Support

Change plan mid month

sheilawalsh — Tue, 15 Nov 2022 03:27:36 GMT

I decided to change my plan in the middle of my billing cycle because I needed more data. The plan I changed to was $10 more than the previous. Later the same day I decided to change again for a plan that was another $15 more. I assumed that I would only be charged the difference between plans for the days remaining in my billing cycle since I had already paid a monthly rate. But I was charged the entire monthly rate for each plan 3 times in one month. This makes no sense, I started a ticket to get support but haven't heard anything yet. Seems like gouging to me.!

Re: Change plan mid month

computergeek541 — Tue, 15 Nov 2022 03:32:31 GMT

@sheilawalsh wrote:
I decided to change my plan in the middle of my billing cycle because I needed more data. The plan I changed to was $10 more than the previous. Later the same day I decided to change again for a plan that was another $15 more. I assumed that I would only be charged the difference between plans for the days remaining in my billing cycle since I had already paid a monthly rate. But I was charged the entire monthly rate for each plan 3 times in one month. This makes no sense, I started a ticket to get support but haven't heard anything yet. Seems like gouging to me.!

Sorry, but there are no refunds or credits given out for changing a plan mid billing cycle. While I don't agree with the practice, there is very large on-screen warning about this. As you have already opened a ticket, only a customer support agent could help with an account goodwill gesture, althrough there are no guarantees.

Re: Change plan mid month

DDM69 — Tue, 15 Nov 2022 11:08:54 GMT

Never assume. This is a costly mistake. Please take the time to ask questions and read through the website before making any changes that will cost you extra.