topic Re: Update account information in Get Support

Update account information

PeteJR — Tue, 15 Nov 2022 02:16:22 GMT

What is an authorization code?

Re: Update account information

softech — Tue, 15 Nov 2022 02:18:47 GMT

@PeteJR What are you trying to update?

did you get a code on your phone via SMS? or a code on your email?

Re: Update account information

PeteJR — Tue, 15 Nov 2022 02:20:16 GMT

SMS

Re: Update account information

softech — Tue, 15 Nov 2022 02:23:28 GMT

@PeteJR you will get the code if you are logging into My Account

Or you might also get this code if you are making some update to your My Account profile.

Re: Update account information

PeteJR — Tue, 15 Nov 2022 02:24:09 GMT

Trying too update payment method.

Re: Update account information

softech — Tue, 15 Nov 2022 02:25:11 GMT

@PeteJR wrote:
Trying too update payment method.

@PeteJR so, are you saying you are not getting the code? or you are ok now?

Re: Update account information

PeteJR — Tue, 15 Nov 2022 02:27:34 GMT

I have a code but don’t know what to do with it. Where do I go from here?

Re: Update account information

softech — Tue, 15 Nov 2022 02:29:30 GMT

@PeteJR Was the payment method change completed successfully?

Logoff from My Account, then use Incognito mode and login My Account again and see if the new card is there. If it is there, you can also try to make a $1 manual top-up just to be sure

Re: Update account information

PeteJR — Tue, 15 Nov 2022 02:42:49 GMT

Have tried to access my account but can’t remember email or password,tried to get new ones with no success (confusing). Opened new account in order to post here. Received Authorization code previous to these posts but don’t know what to do with it? What is it for?How do I use it?

Re: Update account information

PeteJR — Tue, 15 Nov 2022 02:49:21 GMT

So what do I do with the code?

Re: Update account information

dust2dust — Tue, 15 Nov 2022 02:49:58 GMT

You enter it into the series of boxes that should pop up when you start the process.

Try a different browser or device or use private mode.

It's called 2 factor authentication. Lots of online places do this.

If you don't remember the email address that you used when you signed up then look in all your email inboxes to find marketing emails or the welcome email from here when you signed up.

Re: Update account information

PeteJR — Tue, 15 Nov 2022 02:54:03 GMT

How do I use/submit authorization code

Re: Update account information

PeteJR — Tue, 15 Nov 2022 02:58:49 GMT

How do I use the authorization code?

Re: Update account information

softech — Tue, 15 Nov 2022 03:06:32 GMT

@PeteJR so, was the change made successfully? or you didn't get to make the change yet?

Re: Update account information

PeteJR — Tue, 15 Nov 2022 03:07:36 GMT

Do the boxes have names like enter code, cause I don’t know where to put it

Re: Update account information

softech — Tue, 15 Nov 2022 03:10:47 GMT

@PeteJR there should be a box for you to enter. Try to use Incognito browser or Desktop to login My Account and perform the action, and maybe it will render that page properly

Re: Update account information

PeteJR — Tue, 15 Nov 2022 03:15:08 GMT

Didn’t make the change yet. Frustrated,taking a break. Thank you for your patience and help.

Re: Update account information

PeteJR — Tue, 15 Nov 2022 03:19:17 GMT

Thank you for your patience and help. Taking a break.