topic Re: Data not working in Get Support

Data not working

Sehajkaler — Tue, 04 Jan 2022 19:50:34 GMT

My data was working fine but stopped working today. Now when I log in to my account under the data usage there is nothing showing. Usually there is a table that displays the 12GB and the the data used etc. I have tried rebooting my ohone and that has not helped.

Re: Data not working

wongluk — Tue, 31 Oct 2017 00:15:45 GMT

same thing happening to me right now

no data at all tried 3G, LTE, tried and changed APN setting all according to publicmobile default -no avail

I am not sure if its relaed to iphone as i just upgraded to iOS 11

please help

Re: Data not working

mimmo — Tue, 31 Oct 2017 00:20:05 GMT

@Sehajkaler it means either your data is all used up or if you just renewed you might have been hit by the data addon bug not renewing yor data addon.

if its teh frst you might want to ask teh mods to renew yoru plan early (top up to the requred amont first) if its teh second you need to contact the mods and ask them to fix it.

Contact the Moderator_Team by clicking here.

In your message include:
- account email address
- PM phone number
- explanation of what is happening or a link to this thread

Re: Data not working

mimmo — Tue, 31 Oct 2017 00:21:13 GMT

@wongluk what does your data addon in self serve say? also see above post.

Re: Data not working

wongluk — Tue, 31 Oct 2017 00:49:46 GMT

iphone error msg: -"you are not subcribed to a cellular data service

my account is in good standing - it reads 12GB Data, status active

I just pm'ed the mods - thanks

Re: Data not working

mimmo — Tue, 31 Oct 2017 00:23:40 GMT

@wongluk I think you need to contact the mods. they will probably get back to you in the morning

Re: Data not working

Mana — Tue, 31 Oct 2017 00:32:28 GMT

@wongluk while you were troubleshooting did you try a soft reset on your iPhone?

or have you tried power down, remove sim, reinsert sim and power up?

Re: Data not working

Sehajkaler — Tue, 31 Oct 2017 00:33:58 GMT

Thanks message sent to Mods

Re: Data not working

wongluk — Tue, 31 Oct 2017 00:48:47 GMT

thanks

yes i have tried all that. I can make incoming and outgoing calls, check my voice mail so I cant be a problem wih my sim. I get full signal bars, it shows "3G" icon on top of the screen, public mobile APN setting correct but I just cannot get data to work.

seems like mother ship truned off data on me, initially I thought I forgot to pay my bill but everything is ok and "active" when I checked my account

Re: Data not working

wongluk — Tue, 31 Oct 2017 01:36:10 GMT

thanks everyone's help

the problem resolved itself after a whole day without data.

Re: Data not working

publicwhat — Mon, 20 Nov 2017 20:09:56 GMT

Im experiencing the same thing

3g / 12G of data available but my plan usage nothing..

no sign of any data plan

Re: Data not working

CS_Agent — Mon, 20 Nov 2017 20:13:07 GMT

@publicwhat, Thank you for reaching out to us. I'm sorry for the inconvenience caused by this situation; can you please send us a private message along with your phone# and account# for further assistance? Thank you !