topic Re: SIM card in Get Support

SIM card

Wayne07 — Tue, 15 Nov 2022 01:24:16 GMT

My SIM card won’t work in my new phone but a Telus card and a bell card will. Can I get a new public SIM card?

Re: SIM card

walker1 — Tue, 15 Nov 2022 01:26:45 GMT

@Wayne07

Sure you can but you'll have to buy it ☺️

Re: SIM card

softech — Tue, 15 Nov 2022 01:27:42 GMT

@Wayne07 did you try the sim card in another phone to confirm if it is really the problem on your sim card?

You can certainly buy a new card from Telus or Koodo store, then login to My Account and request Change SIM card to register the new sim card

However, you can also try to open ticket with PM Support and try some troubleshooting steps with them together. If they also conclude it is a problem with the sim card, ask them if they will reimburse the cost of the sim card

To open ticket with PM Support:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: SIM card

computergeek541 — Tue, 15 Nov 2022 01:30:02 GMT

@Wayne07 wrote:
My SIM card won’t work in my new phone but a Telus card and a bell card will. Can I get a new public SIM card?

The SIM card isn't likely to be the issue, but there could more likely be an issue with the Public Mobile account. Are you a new customer? Was the service working earlier?

Re: SIM card

Wayne07 — Tue, 15 Nov 2022 01:27:52 GMT

Would I be able to keep my existing acount

Re: SIM card

softech — Tue, 15 Nov 2022 01:29:28 GMT

@Wayne07 wrote:
Would I be able to keep my existing acount

@Wayne07 yes, you can keep your number

Remember NOT to Activate the new card

Just login to My Account and click Change SIM card to register the new sim card with your current account/phone number

Re: SIM card

walker1 — Tue, 15 Nov 2022 01:30:24 GMT

@Wayne07

Sure you can. Just swap the sim card from inside your account.

Re: SIM card

mystery905 — Tue, 15 Nov 2022 01:36:53 GMT

Is it a, new purchased pm SIM card, or de-activated from before, or purchased a long time ago. They expire.

You need a newly purchased PM SIM Card.

Re: SIM card

computergeek541 — Tue, 15 Nov 2022 01:38:40 GMT

@mystery905 wrote:
Is it a, new purchased pm SIM card, or de-activated from before, or purchased a long time ago. They expire.

You need a newly purchased PM SIM Card.

SIM cards that haven't been used before don't expire simply because they were purchased a long time ago.