topic Re: Plan Change in Get Support

Plan Change

Llan — Tue, 15 Nov 2022 01:05:45 GMT

My husband and I made a request for our plan to change on our next pay period (going to the $40 4g 5gb plan). We tried to use the 12gb promo code but it wouldn't work. He asked the community about it and was advised that the 12 gb promo was only for new customers. Last week my husband received a text from PM advising him that his plan was changing on renewal and that he was getting the 12gb bonus. I did not get the same text. Will I also be getting the 12gb bonus? If not, why not? Do I have to do something to generate the bonus?

Thanks

Llan

Re: Plan Change

computergeek541 — Tue, 15 Nov 2022 01:07:06 GMT

@Llan wrote:
My husband and I made a request for our plan to change on our next pay period (going to the $40 4g 5gb plan). We tried to use the 12gb promo code but it wouldn't work. He asked the community about it and was advised that the 12 gb promo was only for new customers. Last week my husband received a text from PM advising him that his plan was changing on renewal and that he was getting the 12gb bonus. I did not get the same text. Will I also be getting the 12gb bonus? If not, why not? Do I have to do something to generate the bonus?

Sorry, but that offer is only for new customers. Existing customers aren't eligible. That hasn't changed from before.

Re: Plan Change

hairbag1 — Tue, 15 Nov 2022 01:11:59 GMT

@Llan

Here's something you can take advantage of...

Re: Plan Change

HALIMACS — Tue, 15 Nov 2022 01:12:05 GMT

If you want to get an even better option, the $40 for 15GB plan on the 4g network is still available under your change plan.

Just log on to the self-serve, select Plan and Add on, then Change Plan, scroll down one plan under the 4g category and you should see this:

Re: Plan Change

walker1 — Tue, 15 Nov 2022 01:12:37 GMT

@Llan

Actually it probably better if you both schedule a change on your next renewal date to the new $40 plan with 15g data on 4G speed.

With the other promotion you only get the extra data for only 13 months.

The $40 plan with 15 GB data is a far better deal and won't cost you anymore money.

Re: Plan Change

Llan — Tue, 15 Nov 2022 01:12:40 GMT

Sorry, I made a mistake. He got a text from PM asking him to text "yes" if he wanted 15gb of 4g for $40/month. He did reply yes but I never received any texts. Is this only going out to some customers?

Re: Plan Change

HALIMACS — Tue, 15 Nov 2022 01:15:34 GMT

Nope, it's available to all customers under their Change Plan option in self-serve, @Llan

See my reply (EDIT: & @hairbag1 's reply ) above on how to get it.

Be sure to change on next renewal date!!!

Re: Plan Change

computergeek541 — Tue, 15 Nov 2022 01:14:12 GMT

@Llan wrote:
Sorry, I made a mistake. He got a text from PM asking him to text "yes" if he wanted 15gb of 4g for $40/month. He did reply yes but I never received any texts. Is this only going out to some customers?

This wasn't a targetted over and availability for this plan was for anyone.

Re: Plan Change

hairbag1 — Tue, 15 Nov 2022 01:14:27 GMT

The screenshot above is for all customers and that 15Gb's is for as long as you keep the plan...not just 12 months.

Re: Plan Change

walker1 — Tue, 15 Nov 2022 01:15:50 GMT

@Llan

You can get it too! Just go in your account and schedule the change for you next renewal.