topic Re: Changed plan for other one in Get Support

Changed plan for other one

Cath_k — Mon, 14 Nov 2022 22:09:30 GMT

I have an issue that I change plan for next renew where I would have 15 gb for 40$ (I have a picture). But plan doesn't work as right one (in my cabinet it showing wrong information). Also I do not see update on data usage on my account. I just started yesterday that plan.

I need a help about this.

Re: Changed plan for other one

walker1 — Mon, 14 Nov 2022 22:11:01 GMT

@Cath_k

Re: Changed plan for other one

Yummy — Mon, 14 Nov 2022 22:11:32 GMT

Use computer to check your account which plan you actually have.

Re: Changed plan for other one

Outdoorsman — Mon, 14 Nov 2022 22:11:46 GMT

@Cath_k hi you may be looking at a cached /old version of your account,clear your cache and cookies or use a different browser in secret or incognito mode,sign back in to see if it updates

Re: Changed plan for other one

hTideGnow — Mon, 14 Nov 2022 22:13:46 GMT

HI @Cath_k should be an issue with cache

you can clear cache , then relaunch the browser

or just trying using Private/Incognito mode

or try on a different browser

Re: Changed plan for other one

walker1 — Mon, 14 Nov 2022 22:19:04 GMT

Someone should have thought of that earlier 😉