topic Re: Account has been suspended in Get Support

Account has been suspended

iCruise — Tue, 04 Jan 2022 19:50:33 GMT

I am set up on auto pay and payment was to come out today. But apparently that didn't happen and I am now without phone service. Sure hope I don't have an emergency.

will this situation correct itself or do I have to do something?

Re: Account has been suspended

Kalla_A — Tue, 12 Jul 2016 19:03:55 GMT

Hello @iCruise,

I am sorry to hear that your payment through AutoPay wasn't processed!

Have you checked your credit card to make sure the payment went through? If yes, please send me your account information by private message. I will fix this for you:)

Cheers,

Kalla

Re: Account has been suspended

iCruise — Tue, 12 Jul 2016 19:19:59 GMT

🆗...how do I private message you?

Re: Account has been suspended

iCruise — Tue, 12 Jul 2016 19:24:22 GMT

A partial payment has been charged to my credit card.

Re: Account has been suspended

Luddite — Tue, 12 Jul 2016 20:15:23 GMT

@iCruise review private messaging here: Private Messages - viewing and creating.

Until your issue is resolved, you can make phone calls with an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi.

Hang in there.

Re: Account has been suspended

iCruise — Tue, 12 Jul 2016 21:08:07 GMT

Thank you. I stumbled my way through and did send a pm. It's been a good day as I learned something new.

Re: Account has been suspended

iCruise — Tue, 12 Jul 2016 22:21:49 GMT

Thank you Kalla_A for all your help to get this resolved so fast. Would have been faster it I had given you correct info the first time and I didn't have to take a lesson in pm'ing.

Im loving Public Mobile. It keeps my memory sharp. (I mean that in a good way)

Re: Account has been suspended

Kalla_A — Tue, 12 Jul 2016 22:24:35 GMT

It was my pleasure @iCruise!

Cheers 🙂

Kalla

Re: Account has been suspended

srlawren — Wed, 13 Jul 2016 05:02:55 GMT

Glad to hear @Kalla_A was able to resolve the issue for you, @iCruise. Come back any time. 🙂