topic Re: Plan not reactivated in Get Support

Plan not reactivated

Laurawhitty — Mon, 14 Nov 2022 20:38:59 GMT

I had $52.00 in my account today when my phone bill was due, I received a text saying "Public Mobile here. Your plan did not renew because we did not receive your payment. To resume your service, make a payment at" followed by the link to make a payment. I then signed into public mobile and added an additional $1 to my account as my phone bill is $52.50. I then called a friend, it let me make the call so I figured it reactivated, and the website says current plan status active, but it still shows my current balance as $52.50 and now will not let me make any outgoing calls or receive any incoming calls. How can I fix this? Tempted to just switch to a provider who actually has a number to call to speak to someone.

Re: Plan not reactivated

dabr — Mon, 14 Nov 2022 20:43:48 GMT

@Laurawhitty Try rebooting the phone or toggling airplane mode on/off.

edit: BTW, if you see the Reactivate option after logging into the account, try clicking that to push the payment through if you still see the balance there.

Re: Plan not reactivated

softech — Mon, 14 Nov 2022 20:40:50 GMT

@Laurawhitty what you saw could be just a cached page and not up-to-date (PM new My Account has lots of cache issue)

Please login again using Incognito mode and you should see the current status and the correct Available Fund

Re: Plan not reactivated

hairbag1 — Mon, 14 Nov 2022 20:46:32 GMT

When your regular plan renews...it appears like your account is Suspended but as long as its still working properly, you can ignore those messages. Your phones features are still working right now...right ??

Tomorrow your account will look good again.

Re: Plan not reactivated

Laurawhitty — Mon, 14 Nov 2022 20:56:45 GMT

No my phone features aren't working, LTE isn't working, or calls/ texts. Nothing

Re: Plan not reactivated

Laurawhitty — Mon, 14 Nov 2022 20:58:37 GMT

I tried in incognito mode, it just shows me a black screen with " ("message : unauthorized")

Re: Plan not reactivated

hairbag1 — Mon, 14 Nov 2022 21:02:30 GMT

Try dialing 611 to hear status of your account, renewal date and $$ in Available Funds.