topic Re: Cannot add us 400 min add on in Get Support

Cannot add us 400 min add on

rm65453 — Tue, 04 Jan 2022 19:50:31 GMT

Have tried numerous times. Can you do that on your backend.

Phone number: 519-***-****

Account: 10000000******

Re: Cannot add us 400 min add on

closng — Mon, 30 Oct 2017 15:03:07 GMT

Please refrain from posting your account details on the forums. There is currently a glitch that is not allowing users to add add-ons in the system, which is why you are having problem doing so.

Please send a private message to the Moderators and they will be able to assist you in doing the addition on the backend:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot add us 400 min add on

SASH — Mon, 30 Oct 2017 15:03:55 GMT

I am sure one of the Mods can help you from their end with adding the US minutes add-on. I personally, did add the 400 minuts add-on a while back through the selfserve online store without any issues. Your best bet is to send a message to a Mod, and with you ID and situation, and I am sure you will get a remedy asap.

Re: Cannot add us 400 min add on

mimmo — Mon, 30 Oct 2017 15:07:50 GMT

@rm65453 if you have your credit card on file or available funds, call 611 from your phone and you should be able to add teh minutes from there. PM is currently haveng a bug with their addons in selfserve

Re: Cannot add us 400 min add on

rm65453 — Mon, 30 Oct 2017 16:14:16 GMT

Now the pin is not working for my account. @CS_Agent

Re: Cannot add us 400 min add on

closng — Mon, 30 Oct 2017 20:15:33 GMT

@rm65453, are you referring to your voicemail pin? If so, you can reset the pin on selfserve by yourself.

Re: Cannot add us 400 min add on

rm65453 — Tue, 31 Oct 2017 10:13:20 GMT

Is the voicemail pin the same as the one needed to add addons?

@closng wrote:
@rm65453, are you referring to your voicemail pin? If so, you can reset the pin on selfserve by yourself.