topic Re: Data runs out on phone but website says there's lots in Get Support

Data runs out on phone but website says there's lots

panapup — Mon, 14 Nov 2022 16:26:37 GMT

Hello, I have the 40 g plan and it started on Nov 1 and i got notified I have used 90 percent but the website says I have o ly used 13.5 g. I can not run out of data as it is vital to my job and safety. But also the little 1 g add on won't help. Anyone have such a huge discrepancy between what the website says and the notification system?

Re: Data runs out on phone but website says there's lots

softech — Mon, 14 Nov 2022 16:27:56 GMT

@panapup for the discrepancy with usage, it could be just a browser cache issue. Just try to use incognito mode to login My Account again and confirm if the usage is correct

Re: Data runs out on phone but website says there's lots

Outdoorsman — Mon, 14 Nov 2022 16:29:27 GMT

@panapup hi you may be looking at a cached /old version of your account,clear your cache and cookies or use a different browser in secret or incognito mode,sign back in to see if it updates

Re: Data runs out on phone but website says there's lots

Quigley — Mon, 14 Nov 2022 16:30:26 GMT

@panapup

The notification system has a lot of problems or a gliche.

For most accurate data usage check out what your account has listed in there.

Re: Data runs out on phone but website says there's lots

Meow — Mon, 14 Nov 2022 16:32:11 GMT

Try using different browser. Try Incognito mode. Clear browser’s cache.

Info on PM site might not be up-to-date and showing obsolete info.

Re: Data runs out on phone but website says there's lots

dust2dust — Mon, 14 Nov 2022 16:35:13 GMT

The data notifications are 75% and 95%. Possibly 100%. Not 90. Do you have data limiting settings set on the phone? Also remember that this place is 30 days so you need to keep your phone settings aligned to the changing renewal dates.

Re: Data runs out on phone but website says there's lots

gpixel — Tue, 15 Nov 2022 00:18:38 GMT

@panapup

the website doesn't automatically generate the correct information