topic Re: does anyone here file a complaint against Public mobile with CCTS? in Get Support

does anyone here file a complaint against Public mobile with CCTS?

chch518 — Tue, 08 Nov 2022 13:07:00 GMT

does anyone here file a complaint against Public mobile with CCTS? because PM refused to give $25 bonus from Oct 2022.

I emailed 5 different agents back forwards, it still is not solved. Last ...

Public mobile sent me a text msg:

Public Mobile here. Unresolved complaint about telecom or residential TV service? CCTS may be able to help. 1-888-221-1687 or www.ccts-cprst.ca. To learn more about your rights as a wireless consumer and to view the consumer checklist, visit https://www.publicmobile.ca/privacy-legal. Free msg.

Re: does anyone here file a complaint against Public mobile with CCTS?

kb_mv — Tue, 08 Nov 2022 13:09:27 GMT

@chch518 PM sends those out a few times a year as do other providers. I believe they are required to do so. If you are unhappy with something that falls under the purview of CCTS, contact them.

Re: does anyone here file a complaint against Public mobile with CCTS?

chch518 — Tue, 08 Nov 2022 13:11:07 GMT

how to fight for it in my case? any idea ?

Re: does anyone here file a complaint against Public mobile with CCTS?

Dunkman — Tue, 08 Nov 2022 13:24:27 GMT

@chch518

Other members have had similar issues. Keep on trying and maybe ask for supervisor..

@darlicious was able to successfully get the credit applied.

Here is the thread:

https://productioncommunity.publicmobile.ca/t5/Get-Support/September-RAF-5-Credit/td-p/887420

Re: does anyone here file a complaint against Public mobile with CCTS?

softech — Tue, 08 Nov 2022 15:21:28 GMT

@chch518 What was the reason for them declining your $25 friend bonus?

That $25 friend bonus is confusing, in terms of the eligible time period

I received my "October" promotion on Oct 18, not sure if that means the eligible period is from Oct 18 to Oct 31, if that is the case, maybe that is the reason? Your referral was on Oct 12

To be honest, PM has to be clearer with the offer period

Has anyone received the first $5 credit ($25) for the Oct 2022 RAF promo?

chch518 — Tue, 08 Nov 2022 14:27:22 GMT

Has anyone received the first $5 credit ($25) for the Oct 2022 RAF promo?

I have NOT got it in Nov. 2022.

Re: Has anyone received the first $5 credit ($25) for the Oct 2022 RAF promo?

softech — Tue, 08 Nov 2022 14:10:19 GMT

@chch518

On your other post, you said you were trying to make a complain saying they decline it, wasn't it?

I was in the earlier $25 RAF promo, Aug or Sept I forgot, and I got mine Nov payment last week. I think they pretty much pay all the $5 RAF payment on the same day.

Re: Has anyone received the first $5 credit ($25) for the Oct 2022 RAF promo?

chch518 — Tue, 08 Nov 2022 14:14:12 GMT

thx, I meant the new one from Oct 2022 starting...

not the previous ...

Re: Has anyone received the first $5 credit ($25) for the Oct 2022 RAF promo?

BKNS27 — Tue, 08 Nov 2022 14:22:57 GMT

@chch518

I remember reading a post by @darlicious about a similar issue.
She can shed more light on your result with the glitchy website.

Re: Has anyone received the first $5 credit ($25) for the Oct 2022 RAF promo?

chch518 — Tue, 08 Nov 2022 14:26:27 GMT

unhelpful above.

nobody answer my questions directly

Re: Has anyone received the first $5 credit ($25) for the Oct 2022 RAF promo?

Dunkman — Tue, 08 Nov 2022 14:28:49 GMT

@chch518

Not yet, I got one new referral in October, but no credit yet.

Re: does anyone here file a complaint against Public mobile with CCTS?

Psygineer — Tue, 08 Nov 2022 15:22:48 GMT

According to your posted screenshot, you made the referral before the promo started. (October 13 is before October 18, and after September 30th, so neither promo was active.) See it from the mod's perspective. You are asking for 5 days adjustment, that is reasonable, I am sure. It's less than a week, you jumped the gun a bit and got a referral before you knew about the promotion, had you known, I am sure you would have waited. Sure, Public Mobile staff could include you, let you have the promo anyway despite not qualifying for it. but how many days outside the promotion period is too many to consider? 7, 14? 30? 365? Out of fairness 1 day is already too many. Promotions have start and end dates for a reason. September RAF was already closed, October RAF had not started yet. I don't see why you would report them to CCTS for not making an exception for you. Should I report them to CCTS for not making an Unlimited 5G Data, Worldwide Calling/Text for $1 a year for me? Next time wait for an active promotion to make the referral if you want to take advantage of the promotion. They come up fairly regularly so odds are low that you would need to wait that long.

Re: Has anyone received the first $5 credit ($25) for the Oct 2022 RAF promo?

Psygineer — Thu, 10 Nov 2022 18:00:39 GMT

As per your other post, you gained the referral outside the promo period. You go the referral Oct 13, promo started Oct 18 and previous promo ended Sept 30th.

Edit: Threads merged it seems

Re: does anyone here file a complaint against Public mobile with CCTS?

CountyDownIeUk — Tue, 08 Nov 2022 17:06:49 GMT

My answer is NO.

Re: does anyone here file a complaint against Public mobile with CCTS?

EdN — Tue, 08 Nov 2022 17:34:38 GMT

I've had great difficulty recently with public mobile, you can see my thread, look for $25 refer a friend promotion terms and conditions, posted yesterday updated today, (I don't know how to link it here). I can say that the $25 refer a friend promotion makes no sense as far as a customer being ineligible for a second promotion within 5 months of the first one. They should state that loud and clear. In my mind a promotion ends when you are no longer able to enroll in that promotion not 5 months later when all the payments have been made. And if I already made use of the refer a friend promotion why send me an text within a month inviting me to the next one?

Public Mobile works great if you don't have to get support.

Re: does anyone here file a complaint against Public mobile with CCTS?

CountyDownIeUk — Wed, 09 Nov 2022 18:07:12 GMT

😀

Re: does anyone here file a complaint against Public mobile with CCTS?

EdN — Tue, 08 Nov 2022 23:54:53 GMT

Is there a way that you can differentiate reponses from the original text that are copied? I've tried with bolding and italics in my repl

es and when I submit it just turns into the regular font.

It would help to determine who saying what.

I also can't see screenshots etc that I send to the customer service agents when I review my sent messages

Re: does anyone here file a complaint against Public mobile with CCTS?

darlicious — Wed, 09 Nov 2022 01:35:39 GMT

@chch518

Unless your referral had an issue at activation with your referral code and their activation indeed took place before 11:59:59pm est on September 30th then it looks like you do not qualify for the bonus $25 credit. I've made 7 referrals between June 1st and October 31st and only my first and last qualified for the bonus referral credit promotions of $25. I made 4 referrals from the bf's account and 3 out of 4 qualified. It's all about timing....but if you do ever have a legitimate complaint and you need help I am happy to offer it just send me a private message. October 18th is the date that the latest referral promotion started....as I have a referral from 12:01am est on October 17th and it does not qualify.

Re: does anyone here file a complaint against Public mobile with CCTS?

chch518 — Wed, 09 Nov 2022 12:48:21 GMT

wrong.

I have got additional 1 pts for this referral person in my rewards account

disinformation

you have know no knowledge

Re: does anyone here file a complaint against Public mobile with CCTS?

softech — Wed, 09 Nov 2022 13:06:32 GMT

@chch518 you got the additional 1 point does not mean you qualify for the bonus $25.

The additional $1 means your friend entered your referral code correctly. But if your friend failed to activate within the eligible data/time of the promotion, then you won't get the $25

🙂