topic Re: Only getting LTE on 4G plan in Get Support

Only getting LTE on 4G plan

LJS77 — Mon, 14 Nov 2022 15:28:35 GMT

Hi all,

I elected to upgrade my plan two weeks ahead of renewal. I have not been able to get ANY 4G data today (the new plan is in effect today). I understand there could be delays if you switch your plan but am confused if that potential delay also happens when the switch is planned weeks ahead of time.

Thanks

Re: Only getting LTE on 4G plan

Quigley — Mon, 14 Nov 2022 15:49:53 GMT

@LJS77

You'll get the new speed in 48 hrs from your renewal date.

You should see the new plan . You were probably looking at old cached information before.

When you scheduled your switch to the new plan doesn't matter on the delay 🙂

Re: Only getting LTE on 4G plan

DennyCrane — Mon, 14 Nov 2022 15:48:14 GMT

LTE is 4G