topic Re: US Ad-on in Get Support

US Ad-on

lstead — Mon, 14 Nov 2022 14:19:29 GMT

I paid for a US Ad-on but a voice comes back a says i don't have a Us Ad -on. what's the problem?

Re: US Ad-on

Quigley — Mon, 14 Nov 2022 14:23:54 GMT

@lstead

Try dialing a number 1 first and choose another US network.

Re: US Ad-on

lstead — Mon, 14 Nov 2022 14:25:20 GMT

Why have you not replied to my inquiry?

Re: US Ad-on

softech — Mon, 14 Nov 2022 14:26:22 GMT

@lstead which US roaming add-on you got? when did you buy it? Roaming has a 10 days, 240 hours, expiry from the moment the add-ons is successfully purchased

Also, are you trying to connect to T-Mobile? To have voice to work , it has to connect to T-Mobile's network and use its 2GB network

Re: US Ad-on

Meow — Mon, 14 Nov 2022 15:42:40 GMT

Confirm through your account you DID purchase US add-on.

Sometimes helps to use different browser. Try Incognito mode. Clear browser’s cache to get actual status on your account.