topic Re: problem with mms in Get Support

problem with mms

William — Tue, 04 Jan 2022 19:50:31 GMT

I send couple mms to my friends. Only carrier with PM can receive it. But it's working before. Is anybody else have same issue??? I send to 4 different carrier, rogers,fido, wind and PM. But only PM can receive mms

Re: problem with mms

Shazia_K — Tue, 12 Jul 2016 17:53:35 GMT

Hello William,

I'm sorry to see that your friends aren't able to receive your mms.

Did you make sure that they have their data mode turned on? This will not charge them and they can also turn it on even if data is not a part of their plan.

Please let me know whether this fixes the issue, if not, please private message me with your Public Mobile phone number and all the numbers that aren't able to receive mms from you.

Thanks,

Shazia

Re: problem with mms

William — Tue, 12 Jul 2016 17:57:36 GMT

I am sure they all have data on. I will send you private message.

Re: problem with mms

Luddite — Tue, 12 Jul 2016 17:59:38 GMT

@William Definitely strange; are you sure cellular data is still turned on, and the apn settings are correct? http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Data must be on for mms but no data is charged.

Some tests you can do:

- are you able to receive mms/picture messages?

- test what happens with your sim in another unlocked phone, and a friend's sim in yours.

What is make/model of your phone in case someone has solved this issue?

Re: problem with mms

William — Tue, 12 Jul 2016 18:06:41 GMT

I can receive mms from them and their phone can receive from another carrier.
I have blackberry passport. The thing is I can send mms last week and he can receive it. But he can't receive mms this week.

Re: problem with mms

Luddite — Tue, 12 Jul 2016 18:29:33 GMT

@William have you tried:

- reset network settings

- rebooting your phone. and/or toggle airplane mode off & on?

Good luck.

Re: problem with mms

William — Tue, 12 Jul 2016 21:08:01 GMT

It's fixed now. Because size limited by other carrier company. Can't send size more than 1 mb. Thanks

Re: problem with mms

Korth — Tue, 12 Jul 2016 23:59:28 GMT

@Luddite "Data must be on for mms but no data is charged."

Is this true? I inadvertently tested it twice: I sent some pics through mms with cellular data off, they were apparently pending (for months!) before I enabled cellular data and later saw that data usage on My Account jumped up to a few MB towards my limit. I'm sure this is the only data which could have been sent during the billing period, I don't allow the OS or apps to automatically do any background syncs and updates.

(FWIW, I basically don't use cellular data at all, I keep it disabled and instead use WiFi whenever I actually use my phone online. But my plan actually worked out cheaper with a 1GB data allotment bundled in.)

Re: problem with mms

Luddite — Wed, 13 Jul 2016 01:32:17 GMT

@Korth I am absolutely certain. You can see that one is not required to purchase data for a text only plan, but mms is included.

Re: problem with mms

srlawren — Wed, 13 Jul 2016 05:01:47 GMT

@Korth I concur with @Luddite, MMS messages do not count toward your data allotment. I think it's virtually impossible to *completely* restrict any background data usage while the overall mobile data switch is turned on, as it was during the brief period where your MMS messages finally delivered. I suspect something else was queued up in the background and snuck through during that same period of time.

Re: problem with mms

Korth — Wed, 13 Jul 2016 19:31:38 GMT

I guess it's time to root and run packet sniffers on the device, get a chance to use some fancy external instruments - see what the phone's really doing, which specific communication traffic occurs under the hood. (And also confirm how easily the wireless "security" might be defeated, lol.)