topic Re: Not receiving calls or texts in Get Support

Not receiving calls or texts

CDP23 — Mon, 14 Nov 2022 05:49:07 GMT

I can make outgoing calls but am not receiving any calls or texts.

Re: Not receiving calls or texts

computergeek541 — Mon, 14 Nov 2022 05:50:19 GMT

@CDP23 wrote:
I can make outgoing calls but am not receiving any calls or texts.

Did you request a number to be ported in? If you have requested that, incoming calls and text messages won't work until number porting is complete. Please re-insert your old company's SIM card so that you can reply to a text message that they send for porting authorization.

Re: Not receiving calls or texts

JK8 — Mon, 14 Nov 2022 05:51:20 GMT

@CDP23

Did you port your phone number in from another carrier? If yes, did you leave your old sim in your phone to get the confirmation text from your old carrier to port your number out?

Re: Not receiving calls or texts

BKNS27 — Mon, 14 Nov 2022 06:09:15 GMT

@CDP23

There could be an outage in your area if you recently didn’t port your old number over to PM.
Check for possible outage on the map:

https://istheservicedowncanada.com/status/telus/map

If you ported your number then you miss the major step pointed out by others.