topic Re: Plan not working in Get Support

Plan not working

anniem3878 — Mon, 14 Nov 2022 01:58:42 GMT

There is enough money in my account but the plan doesn't work my phone keeps telling me i dont have

Re: Plan not working

softech — Mon, 14 Nov 2022 02:08:55 GMT

@anniem3878 you have to provide us more information.

Did you login to My Account? is it showing Account status active?

On your phone, is there any error message on the phone status bar?

Did you try to reboot your phone?

What is not working? everything? incoming calls? outgoing? data? text?

did you try put your sim card in another phone to text?

did you try to test your phone in another area?

Re: Plan not working

walker1 — Mon, 14 Nov 2022 02:10:56 GMT

@anniem3878

Login to your account using a different browser in incognito mode or private mode and see if the money to pay for your plan is sitting in your availabile funds.

If it is try to reactivate your plan from in your account. Then restart your phone again.

Re: Plan not working

BKNS27 — Mon, 14 Nov 2022 02:25:42 GMT

@anniem3878

If it is Active, there maybe an outage in your area.

Check outage map:

https://istheservicedowncanada.com/status/telus/map

Re: Plan not working

anniem3878 — Mon, 14 Nov 2022 16:53:02 GMT

I tried everything. Still my plan isnt renewed and the 5$ loyalty wasnt add to the money sitting there. I dont know how to contact anyone. All there is is an automated system. I am unsure if going to a store will help...

Re: Plan not working

anniem3878 — Mon, 14 Nov 2022 16:54:48 GMT

I am unable to login my account

Re: Plan not working

Luddite — Wed, 23 Nov 2022 19:39:25 GMT

@anniem3878 wrote:
I am unable to login my account

@anniem3878 If still stuck open a support ticket; click on https://widget.telus.tiia.ai/publicmobile/publicmobile.html and enter your question in SIMon. Follow / invent the prompts until you reach the Contact Us button, click on it and a Submit Ticket button should appear. To confirm that your ticket has been submitted, check the SEND box in your private messages; click on the small envelope next to your avatar at the top right of your screen.

If you have problems submitting a ticket, or still have service, just send a private message to the CSAs. Click: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437.