topic Re: Cannot receive or send calls or texts in Get Support

Cannot receive or send calls or texts

Katie_M22 — Sun, 13 Nov 2022 17:18:25 GMT

I cannot log into my account to see what is wrong but I can't receive or make calls. I don't understand as I've signed up for monthly automatic billing. I keep trying to get help from customer service but the chat bot is no help, keeps prompting me to make a ticker but I have to sign into my account to do that.. which I cannot log into! Please help

Re: Cannot receive or send calls or texts

dust2dust — Sun, 13 Nov 2022 17:20:52 GMT

What recording do you get when you dial 611? So run it down...calls in and out? Texts in and out? Browsing internet not on wifi? What works?

Re: Cannot receive or send calls or texts

JK8 — Sun, 13 Nov 2022 17:22:07 GMT

@Katie_M22

If you are locked out of your account wait a while and it will unlock. Clear your browser cache and go incognito. Use the Forgot your password link if necessary.

Re: Cannot receive or send calls or texts

BKNS27 — Sun, 13 Nov 2022 23:06:58 GMT

@Katie_M22

Just type in Create a Ticket on SIMon Chatbot or private message then on the envelope icon above.

If you are on AutoPay, they is a glitch on the website and AutoPay maybe disable.

So clear cache, cookie and go incognito on your browser when you try login to your account.